Claude and Agentforce: where reasoning ends and governed action begins

In regulated CRM, Claude should own reasoning, synthesis, and drafting, while Agentforce owns governed action against Salesforce records under defined permissions, approval gates, and audit logging — keeping the reasoning layer and the action layer separately controllable and separately validatable.

• Why mixing reasoning and action in one layer breaks governance
• Claude as the reasoning layer: synthesis, drafting, retrieval
• Agentforce as the action layer: permissions, approvals, audit
• Designing the handoff seam between reasoning and execution